Returns & Exchanges
At AYN, we strive to ensure your handheld gaming experience is flawless, offering a 14-day return window for devices in original condition. If you encounter any hardware issues or change your mind, our dedicated support team is here to assist with your return or exchange request.
Initiate Your Request
Contact our support team at [email protected] within 14 days of delivery, providing your order number and a brief explanation for the return.
Technical Assessment
For defective units, our engineers will review any provided photos or videos to determine if a remote software fix is possible or if a physical return is required.
Secure Packaging
Once approved, pack your Odin or Loki device in its original retail packaging including all cables, manuals, and accessories to avoid restocking fees.
Refund Processing
After our warehouse receives and inspects your device, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing